Refund policy

Refunds within 14 days, for any reason

If you change your mind about a purchase, ask for a refund within 14 days of buying it. You do not need to give a reason, and it does not matter whether you have used the item.

Always refunded

Whenever you ask, we will refund or put right:

• a purchase made by mistake, such as buying the same pack twice;
• an item that was not delivered to your account or does not work as described;
• a purchase made without your permission on your account (tell us quickly so we can secure it).

How to ask for a refund

• Use the link in your Paddle receipt email, or find your order at paddle.net; or
• email theaece@theaecestudio.com with the subject PROTEST refund request, your PROTEST username and the order number or the email address on your receipt.

Do not send card details or passwords. We aim to answer within 3 working days. Once approved, the refund usually reaches your payment method within 5 to 10 working days, depending on your bank.

After a refund

A refunded item is removed from your PROTEST account, and if you were wearing it, your look or weapon finish goes back to the default. Everything else on your account, including everything you earned by playing, stays as it was. The same happens if a payment is reversed through your bank.

Your legal rights

This policy adds to your rights under consumer law where you live; it does not reduce them. Paddle's refund policy and buyer terms also apply to your purchase.

Contact

The AECE Studio (sole proprietor), 74 Anwai Road, Asaba, Delta State, Nigeria. Email theaece@theaecestudio.com (primary) or theacemcquid@gmail.com (backup).