Request deletion from The AECE Studio
Neon Rush does not require a separate AECE Studio login. You can still request deletion of any Neon Rush account information or personal data held by us, including support emails and attachments.
Email a deletion request
Send your request to theaece@theaecestudio.com with the subject Neon Rush data deletion request.
Request deletion by emailOpens your email app. Review and send the message to submit your request. If you do not use an email app, copy the address into your webmail.
Backup contact: theacemcquid@gmail.com
Use the email address you previously contacted us from, if possible. Include the Play Games player name or ID only if relevant and available, and tell us what you want removed. Do not send passwords or verification codes. No game installation or account sign-in is required to make this request.
Delete your Google Play Games data
If you used Play Games with Neon Rush, Google provides a separate control for deleting this game's Play Games data:
- Open your Google Play Games profile in a browser and sign in to the relevant Google account.
- Under Your Data, open Delete Play Games Account & Data.
- In Delete individual game data, select Neon Rush and choose Delete.
Follow Google's current instructions if your menus differ. Removing individual game data does not require deleting your entire Google account. It may remove scores, achievements, and progress stored by Play Games. It does not automatically delete local saves or information held by the studio.
Delete progress stored on your device
On Android, open Settings → Apps → Neon Rush → Storage & cache → Clear storage (sometimes called Clear data). Menu names vary by device. Clearing only the cache does not remove your game progress.
This resets your local game. Local scores, earned currency, unlocked items, upgrades, and preferences will be removed. Check device backups or connected game services if data returns after reinstalling or signing in. This does not submit a deletion request to the studio or remove Google-held data.
What happens after a request
We aim to respond to studio deletion requests within 30 days. We may first ask for limited information to confirm that the request concerns your data. We will remove personal information we hold about you, including relevant support messages and attachments, unless a legal obligation requires specific information to be retained. If an exception applies, we will explain what is retained, why, and for how long, unless prohibited by law.
Our website access logs expire through daily rotation within 15 days. Google-held information is handled through Google's controls and retention rules. Deletion can be permanent; signing out or uninstalling alone does not delete information held by another service.
Questions or difficulties? Contact theaece@theaecestudio.com (primary) or theacemcquid@gmail.com (backup). See the Privacy Policy for more information.